Famar's corporate philosophy is highly connected to the relationship of caring for the customer and his needs. The company who decides to purchase a Famar machine ensures itself a series of top-level services that provide added value.
Famar offers all users a series of training seminars to familiarise them with modern units and CNC technology, as well as providing specific courses for operators and maintenance personnel. With a thorough knowledge of the machine tool, its components, its use and operation, the customer is able to obtain maximum results from the Famar product.
Famar technicians analyse all service requests in real time and are able to provide detailed technical support in order to solve any problems. After the fault is identified and subsequently resolved, the Service Department continues to monitor the machine to ensure that the problem is definitely solved. When necessary, Famar technicians intervene directly on site, in every corner of the world.
Famar can guarantee delivery of spare parts in the shortest possible time. In Europe, this service is guaranteed within 24 hours (if ordered before 12 noon on the previous working day), while in the rest of the world it is guaranteed and managed by our local partners.
The vocation of the Famar Maintenance Service is to work closely with the customer to avoid any interruption in production.
As a cost-effective alternative, Famar offers its customers the possibility of a high-quality overhaul of their vertical turning machines. Famar's specialists guarantee the same quality as a new machine through a thorough mechanical and electrical overhaul.